Frequently Asked Questions

  • Clients have access to Tim’s availability through their private client portal. Tim has varied hours, including some early evening appointments during most weekdays.

    Please note: Tim’s schedule is set to Eastern Time (USA). Be sure to take this into consideration if you are scheduling from a different time zone.

    Sessions are conducted via video or phone. In-person weekend work with Tim is available at Central Park or at Couples Retreat events.

  • Tim enjoys working with individuals and couples of all races, ages, and persuasions. Sessions are conducted in English.

  • Go to the Coaching-Counseling page for a detailed answer to this question.

  • In-person sessions are available with the following services: Therapy in the Park, 1-Day Intensives, and Couple Retreats. All other sessions are conducted via video or phone.

  • Tim has been providing effective video counseling and coaching for many years. Since 2020, more people have been discovering the benefits of telehealth (video) sessions for a number of good reasons:

    They’re quick & easy. You don't have to fight traffic or drastically change your schedule to get to an appointment.

    They’re convenient. You can join your session from your home, your office, or anywhere with a decent internet connection. When couples have a session, the partners can even be in separate locations.

    They’re personal. It allows for real-time interaction between participants.

    They’re private. No need to show up at an office to interact with a front desk or people in a waiting room.

    They’re safe. If personal distancing is important for health reasons, video/phone sessions allow you to get help in whatever environment is comfortable for you.

  • If you schedule a phone appointment, simply call Tim’s conference number at the appointment time. That number is listed on your appointment confirmation email and this site’s Appointments Info page.

    Couples may call from different locations using separate phones.

  • Check the email account you used in setting up your portal account. You should receive confirmation and reminders of your appointment if you did not disable the emailing option. These emails will contain complete information about joining sessions. (Check your spam folder if you can’t find it.)

    For video appointments, you can log into your portal at the appointment time and click the video button that will appear next to your appointment. For phone appointments, call Tim’s conference number which can be found in your confirmation email, or visit the Appointments Info page.

  • Video or phone sessions with Tim Tedder cost $125 for a 50-minute session or $65 for a 25-minute session. (50-minutes is required for your first session.)

  • ​Your credit card is not charged prior to your scheduled appointment, but payment information is required for two reasons: (1) it helps assure that new clients intend to keep their scheduled appointment; (2) the payment process is streamlined following your appointment since we can simply charge the card on file.

  • A 24-hour notice to cancel or reschedule an appointment is required. Missed appointments or late cancellations will be charged 1/2 the full session fee. (Tim will wait at least 10 minutes before leaving a session.)

  • No. Tim’s services are offered via self-pay only.

    Indiana residents may receive some insurance help if their provider offers partial reimbursement for out-of-network licensed providers.

  • ​The frequency of sessions (monthly, bi-weekly, weekly, etc.) will be decided by you and Tim Tedder. The length of service varies with each client depending on their needs and goals. Tim can provide a better estimate following the completion of your first session.

  • Absolutely. In Tim’s coaching services, he practices the same standard of privacy as he does in his counseling practice. The client portal and video technologies are HIPPA compliant, keeping your data secure. Information about you is never released to anyone without your written permission. Everything said in therapy is confidential and will not be disclosed except when reporting is required or permitted by state law.

    ​Exceptions to confidentiality include the following: suspected abuse of a child, developmentally disabled person, or a dependent adult; potential suicidal behavior; threatened harm to another, which may include knowledge that the client is HIV positive when there is an unwillingness to inform individuals with whom the client is intimately involved; and when required by compulsory process

    Information may also be disclosed if you sign a written authorization or in the event that you file a complaint against a counselor. Payment by check, bank, or credit card allows payment processors to view the payee’s name. If you have caller identification on your phone, the name of the agency may appear on the monitor.

    In keeping with generally accepted standards of practice, supervision and consultation may be made regarding the management of your treatment with other mental health professionals who are bound by the same rules of confidentiality.

    In some situations, cell phones may be used by coaches to contact clients. Please note that e-mail is NOT a confidential means of communication. Secure messages can be sent via your client portal.